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Troubleshooting

General Questions

What’s my next step after evaluating the downloadable versions?

Contact All My Papers Sales: sales@allmypapers.com

What Operating Systems do you Support

Client OS: Windows 2000, XP and Vista
Server OS: Windows NT, 2000, 2003
Windows: XP, NT, 2000, 2003 and Vista (see below)

Vista: The current versions of AMP SDK and applications will run on Vista when users have Admin privileges and User Account Control is off. Vista has a higher security level which requires more rigorous testing of installation and operating. The latest version of InstallShield is used and provides compatibility with Vista by:

1. Digitally signing installation packages with All My Papers Certificate
2. Creating manifest of required security levels for runtime components

XipPRINT will install and run under Admin, but only with User Account Control Off. If Account Control is On, you will receive an "Unable to Instantiate XipStatus" message, a warning of Run 32dll as App message. XipPRINT in non-Admin mode generates error 2004, "Printer not found."

With User Account Control (UAC), now all actions need to be verified. You can no longer perform a "Copy All" operation as everything is verified.

Testing: In the past, a program either ran as a user or as an administrator and could be tested accordingly. Now you will also need to test if UAC is on or off. (It can be turned Off under the Security options, but then there will be no security. It is either off or on.)

INI files: Vista does not allow writing to the Program Files directory. All of the AMP applications use the Program Files directory to save INI files and upon next usage, the starting points are known. Vista creates a User specific virtual directory and copies all the INIs into it. This means that an application will continue to behave for a single user as it did in the past; however, the data is no longer globally available from one INI file per application.

I copied the sample source code and do not get the same results as the demo.

The most common problem is passing of parameters to the software. The "trace" mode is designed to report on the internal workings of the software and most importantly report the values of the calling sequence. (See: "How do I turn on the trace log?")

We are using a camera to capture the images for barcode reading and it works when we send an image file to the demo, but it does not work when we call the software toolkit directly.

The most common problem with camera input is that the resolution data is not set in the image and the "set imageresolution" call must be made. The resolution must be measured at the image plane of the camera. This resolution does not have to be very accurate; plus or minus 10% is OK. This information is used in finding objects such as barcodes, but it is not used in actually reading them.

How do I get an evaluation copy?

All My Papers software, including toolkits, can be downloaded from the Web site. Each software item has an authorization code that allows the software to be used for some period of time, which varies by product. The authorization code can only be used once per machine. Contact All My Papers Sales: sales@allmypapers.com

How do I turn on the trace log?

For AutoPilot, edit the "autop.ini" file. Add or edit the "debug" section. It will look like the following after being turned on:

[Debug]
TraceFile=c:\ap32trace.log
Enabled=yes

How do I find the "ini" file?

Each version of Windows has recommended placement of program files in different directories, and of course the user can override this at install time. We suggest you just search for *.ini files with the current date.

How do I find the trace log output for the demo software?

Each version of Windows has recommended placement of program files in different directories, and of course the user can override this at install time. We suggest you just search for *.log files with the current date.

What is the relationship between AllMyPapers and Seaport Imaging?

All My Papers is the worldwide distributor for Seaport Imaging software. The All My Papers staff developed most of the Seaport software and the company is licensed to support and modify the Seaport software. All My Papers does not sell the Seaport Imaging hardware products.

Can I get support from AllMyPapers on Seaport products?

All My Papers offers support contracts on most of the Seaport software purchased elsewhere. Please contact sales@allmypapers.com for details. Products purchased from All My Papers come with one year of e-mail support.

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