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Troubleshooting

The MICR lines on the IRDs are printing in the wrong font

You have “TROY” selected as the printer type in the X9 VIEWER IRD Setup dialog but you are printing to a non-TROY printer.

I have the TROY bundle but I’m seeing watermarks with small return files.

Make sure that you have “TROY” selected as the printer type in the X9 VIEWER IRD Setup dialog.

I cannot print IRDs; what are my troubleshooting steps?

This discussion applies if you are using X9 VIEWER to Print IRDs.

Be sure you have a “Direct Connection” to the printer
The IRD Print component that provides printing support to X9 VIEWER requires a direct connection to the printer. That is, the PC that is running IRD Print must not go through a print server. The physical connection can be either a network or via USB. If you are going through a print server then the IRD Print Configure dialog will show the printer as offline and will not allow it to be installed.

Be sure that you use a PCL5e Printer Driver
If you are not using a compatible (PCL5e) printer driver then you will get a message in the IRD Print Configure dialog indicating that it cannot install the target printer.

Be sure that you select the installed printer in the X9 VIEWER’s IRD Setup dialog
Once you have installed a printer under IRD Print, select that printer in the X9 VIEWER’s IRD Setup dialog found under the File menu. Select the printer and set the printer type for TROY or Generic as appropriate for the target printer.

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