allmypapers

Maintenance

Updates and Upgrades

What updates and upgrades are included in the maintenance fee?

Both minor and major updates and upgrades are available as part of maintenance, with no additional fees.

How are new features, benefits, and standards supplied?

You will only have to pay an additional fee if you want the new features/benefits/standards in addition to the major upgrades that are already covered.  New features/benefits/standards are generally controlled by a license feature bit.

When are corrections and updates to current products made?

All My Papers will correct and update current products as issues are resolved.

When are new functions added?

All My Papers will add new functions to current products whenever it is deemed of value to our customers.

Will documentation be updated also?

Yes. Documentation will be updated when products are updated. Generally “read me” files will be supplied with new features or with the resolution of previously corrected problems.

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Versions

Do you maintain backward compatibility?

All My Papers tries to use best practices to maintain backward compatibility with new releases.

How far back will corrections and updates apply?

Corrections and updates will apply only to the latest release of the product.

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Standards

Do All My Papers products follow national and international standards?

Yes. All My Papers has many products based on national and international standards.

What about variations to those standards?

There are many variations to those standards from individual entities and even groups of entities. It is the goal of All My Papers to provide up-to-date products for the standards.

How can I find the current standards for a given product?

The standards that apply to a given product are identified in the manuals and datasheets for the product.

Do maintenance fees cover new versions of standards?

New versions of standards require a major upgrade and additional fees.

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Web Site Access

Where can I find the current version of a product?

The current version of a product will be posted on the All My Papers web site at www.allmypapers.com or contact AMP at sales@allmypapers.com.

Will the location of the product be secure?

The location may be open or secure depending on the product.

How often can I download the latest version?

Once you have access, you can download the latest version whenever you wish.

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